If you are paying by credit/debit card
For frequently asked questions about ordering online please click here.
If you have a query about an order, remember you can check your purchase history online in the Account Details section of the store. Or you can email us here.
You can also telephone us regarding your order on 0870 607 7600. Lines are open 8.30 am - 5.30 pm. Monday to Friday. Calls are charged at national rate. In order to ensure the quality of our service we occasionally monitor calls.
You can also contact our Customer service team here:
If you are paying by cheque
For frequently asked questions about ordering through Books on Demand please click here.
If you have any queries about ordering through Books on Demand
that aren't answered here, please contact the Customer Service
team on 0870 6077600. Alternatively you can email bodcustomerservice@penguin.co.uk.
2. Order catalogues and posters
If you would like to order posters for your classroom walls please get in touch with us at schoolseditor@dk.com.
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