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If you have any queries or comments on the website or resources, please get in touch with us at schoolseditor@dk.com.


1. Orders

  • If you are paying by credit/debit card
    For frequently asked questions about ordering online please click here.

    If you have a query about an order, remember you can check your purchase history online in the Account Details section of the store. Or you can email us here.

    You can also telephone us regarding your order on 0870 607 7600. Lines are open 8.30 am - 5.30 pm. Monday to Friday. Calls are charged at national rate. In order to ensure the quality of our service we occasionally monitor calls.

    You can also contact our Customer service team here:

    Customer Services
    Dorling Kindersley Limited
    Pearson Customer Operations
    Edinburgh Gate
    Harlow
    Essex, CM20 2JE
    Tel: 0870 607 7600
    Fax: 0870 850 1115
    Email: customerservice@dk.com

  • If you are paying by cheque
    For frequently asked questions about ordering through Books on Demand please click here. If you have any queries about ordering through Books on Demand that aren't answered here, please contact the Customer Service team on 0870 6077600. Alternatively you can email bodcustomerservice@penguin.co.uk.


2. Order catalogues and posters

  • If you would like to order posters for your classroom walls please get in touch with us at schoolseditor@dk.com.
  • You can download a copy of the DK catalogue here.


3. PR enquiries

  • For press enquiries about DK children's books please get in touch with us at prchildren@dk.com.


4. UK School Sales Agents

           
     


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